Shipping Policy
Thank you for shopping with DrMachine!
We want to ensure that your shopping experience with us is as smooth and convenient as possible.
Please take a moment to review our shipping policy, which outlines important information regarding the shipping and return of your items.
Shipping Information:
Shipping Locations: We currently ship our products within Australia and New Zealand. We do not offer international shipping at this time.
Shipping Times: Orders are typically processed and shipped within 3 to 5 business days after payment is received. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Methods: We offer standard shipping for all orders. The estimated delivery time for standard shipping is 5 to 8 business days, depending on your location.
Shipping Fees: Shipping fees are calculated at checkout based on the weight and destination of your order.
Delivery Issues: In the event that your order does not arrive within the estimated delivery time, please contact us at admin@drmachine.com.au, and we will investigate the issue and provide you with a resolution.
Returns and Exchanges:
Return Eligibility: We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Process: To initiate a return, please email us at admin@drmachine.com.au with your order number, a description of the item you wish to return, and the reason for the return. Our customer support team will provide you with further instructions.
Return Fees: The cost of return shipping is the responsibility of the buyer unless the return is a result of our error or a defective product. Please ensure that the item is securely packaged to prevent damage during return transit.
Refunds or Exchanges: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed within 8 business days, and the credit will be applied to the original method of payment. Exchanges will be shipped promptly.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs.
Contact Information:
If you have any questions or concerns about our shipping or return policy, please feel free to contact us at:
Email: admin@drmachine.com.au
Policy Changes:
DrMachine reserves the right to modify or update this shipping policy at any time. Any changes to the policy will be posted on our website, and the revised policy will be effective immediately upon posting.
Thank you for choosing DrMachine for your shopping needs. We appreciate your business and look forward to serving you again in the future.
